Refund Policy

Kontrol Office Cleaning Docklands aims to provide professional cleaning services with clear communication and fair service outcomes. If you are dissatisfied with a completed service, please contact us as soon as possible so we can review the issue.

Refund requests are assessed on a case-by-case basis. In many situations, we may offer a return visit or service correction instead of a full or partial refund, depending on the nature of the concern.

Refunds generally do not apply where the scope of work changed after booking, site conditions differed from the original description, access was restricted, or the issue relates to items outside the agreed cleaning service.

To request a review, contact our team with your booking details, service date, and a clear explanation of the issue. Supporting photos may help us assess the matter more quickly.

Approved refunds, where applicable, will be processed within a reasonable timeframe.